We want you to feel confident trying our products - which is why we offer a generous and supportive returns policy designed to help you find what truly works for your curls.
What's your return and exchange policy?
You have 30 days from purchase to request a return or exchange.
Just email hello@onlycurls.com and we’ll guide you through the process from start to finish.
Not getting the curl results you hoped for? You're not alone - and we’re here to help. Our Curl Support Team can:
We want you to love your curls, and we’ll do everything we can to get you there.
Refunds on Used Products (Our Promise to You)
We understand you may need to try a product to know if it’s right for your curls.
That’s why we offer refunds on used haircare products up to £50.
This is a very generous policy in beauty, and it’s designed to give you the confidence to try new products without worry.
If anything arrives faulty, damaged, or spilled, that’s on us - not you.
We’ll replace or refund the item in full, and we’ll cover all return or replacement shipping costs. Just let us know within the 30-day window and include a photo in your message.
Shipping Costs
Shipping charges are non-refundable for standard returns.
Return postage is the customer’s responsibility unless the item is faulty.
To keep things fair for all customers:
Extended Christmas Returns
Buying gifts over the holiday period? No problem.
Orders placed between 15th November and 24th December are covered by our extended Christmas returns period, giving you until 15th January to request a return or exchange.
This gives your recipient plenty of time to try their products - with the same generous support and advice from our team.
We're dedicated to processing your requests as quickly as possible. We aim to reply within 1 working day. Once the refund has been initiated from our side, it can take up to 10 working days to receive the payment depending on the method of payment used.
Our curl care team are always happy to help you find your perfect routine customised to your hair type. Reach out to hello@onlycurls.com within the 30-day timeframe and the team will help with your exchange or refund.
As with all hair products, the way you apply the products and the amounts you use can make a huge difference. Email hello@onlycurls.com and our curl care team will quickly help you with your routine and any exchanges needed to ensure you get optimal curly results. Often time and patience are key, especially if you are new to embracing your natural curls after years of heat damage.
The best way to try our products is with the Starter Bundle. Or you can take our 30 second curl quiz.
Real reviews from real customers...
★★★★★
"The products themselves are great and smell amazing, but the customer care team is second to none." - Rebecca
★★★★★
"Was nervous about ordering at first as I had never ordered before but felt very at ease with the amazing customer service provided, the products came in a beautifully packed box which made it more exciting to open." - Tori
★★★★★
"Thank you so much! I love dealing with your company, it's like talking to a friend." - Joanna
Get in touch
Our curl care team is always here to help with any issues that might come up, and we are just an email away: hello@onlycurls.com
