Returns & Money Back Guarantee

We really hope you love your Only Curls order, but we understand that sometimes things don't work out. Whether you've changed your mind, ordered the wrong product or tried something that just isn't right for your curls, we're here to help.

Changed your mind?

If you change your mind about your order, or it’s not suitable, you can return unused products within 30 days of receiving your order for a refund.

To arrange a return, please contact our Customer Care team with your order number and we'll provide you with a returns label and instructions.

Once your return has been received and processed, we'll issue your refund to your original payment method. Please allow 10 working days for the funds to appear in your account after the refund has been issued. Please note this may take longer following the peak season. 

Products should be returned unused and, where applicable, in their original packaging.

US orders

Please note that, due to customs and courier regulations, US returns can take up to 3 weeks to process.

Tried it and it's not right for your curls?

We know that curls are individual and sometimes a product just isn't the right match. That's why we offer our 30 Day Money Back Guarantee on our haircare.

If you've tried your products and aren't happy with the results, get in touch with our Customer Care team within 30 days of receiving your order.

We'd love the opportunity to help first. Tell us a little about your curls, how you've been using the products and what isn't working for you. Our team can offer advice or recommend a more suitable product or routine.

If you'd prefer not to try an alternative, or you're still not happy, we'll refund your eligible haircare products up to a maximum value of £50.